OEM&Lieferant Ausgabe 2/2020

Formel D Group www.formeld.com Website Calculable and predictable solutions All services included in the Formel D service package are available to manufacturers imme- diately after the partnership has been sealed and without big initial investment. Moreover, they no longer need to tediously set up their own aftersales infrastructure and network. It makes the setup of the aftersales division more calculable and above all predictable for the OEMs. The customer names their goals and growth prospects, and Formel D puts together a suitable, scalable service package. In addition to the services, the customer also receives comprehensive advice based on the quality service provider’s extensive 25-year experience in the aftersales sector. With these individual solutions tailored to the customer’s wishes, even young start-ups can fall back on tried and tested aftersales structures and processes. With “Aftersales as a Service”, Formel D is breaking new, innovative ground, offering OEMs a comprehensive solution and stable partnership with reliable support. Specifically, it is based on a subscription model, in which the Group provides its customers with after- sales services for an agreed time, for example. One benefit of this model is that the customer is not forced to tender each service individ- ually, which reduces acquisition costs in the short term and simplifies billing. It saves time and also helps gain a much better overview of the current costs. Customer-oriented service All processes, systems, and structures used in “Aftersales as a Service” are linked to ensure that data is available at all points. It also facili- tates process streamlining and eliminates ad- ditional costs caused by interface-optimizing measures. Formel D offers customer-oriented service with a feedback culture. The company receives customer ideas and refines themuntil the customer is satisfied. Especially in light of the current dynamic de- velopment of the industry, the experience of an independent quality service provider really pays off for the customer. Since 1993, Formel D has been implementing aftersales projects around the world for quite a few OEMs, sup- pliers, and non-automotive companies. It has taught us to understand the market and given us a very good overview of best-practice solu- tions, digitalization potential, and the quality of different suppliers. Fueling the hybrid revolution normagroup.com Today’s quick connectors for fuel transport need to be more compact, robust, secure and cost-efficient than ever before. NORMA Group introduces a new kind of connection with the SR Quick Connector Laser Welded. We have created a chain with virtually no weak links, unlike traditional welding and fir tree solutions. 10-10Z-6-200204-DE NOR_704094_Anzeige_Fueling_the_hybrid_revolution_EN.indd 1 04.02.20 17:11