82 It is not unusual for important information to be distributed across a number of different systems: The CRM system contains customer contact details, the ERP system focuses on serial numbers and order information for spare parts, and software versions are documented in the deployment management tool. Outdated or only partially updated tester software including diagnostic data in the field also complicate service and repair procedures. Then, the service staff on site may well have a range of different qualifications, necessitating an individual approach with regard to user roles and rights. All this often leads to inefficiency and faults. This in turn impairs the quality in after-sales and ultimately severely tarnishes the reputation of the manufacturer. Central Data Platform in After-Sales Using state-of-the-art cloud technology, Softing TDX enables vehicle and component manufacturers to respond dynamically to the specific requirements of individual vehicles and control units. As a single point of administration, the cloud solution Softing TDX.server allows easy updating of diagnostic content and the tester software itself – customized and all over the world. IT and Automotive Digital Transformation in After-Sales The Next Generation of Cloud-Based Diagnostics By Oliwier Sochor, Product Manager at Softing Automotive Electronics GmbH After-sales is about identifying errors and problems in vehicles and mobile working machinery as fast as possible and then rectifying them. Within this scenario, an efficient service tester is an indispensable tool for repair shop employees and mobile service teams when it comes to localizing errors, troubleshooting and commissioning components and vehicles. However, implementing a consistent service concept presents vehicle manufacturers with a number of challenges. Images: © Softing Automotive Electronics GmbH On-Board Diagnostics (OBD) systems support the protection of our environment against harmful pollutants such as carbon monoxide (CO), nitrogen oxide (NOx), hydrocarbons (HC), and particulate matters (PM) emitted by combustion engines. OBD regulations require passenger cars and light-, medium-, and heavy-duty trucks to support a minimum set of diagnostic information to external (off-board) “generic” test equipment for diagnostic purposes. For the purpose of diagnostic communication, both the test equipment and the vehicle must support the same communication protocol stack. The communication protocol SAE J1979 aka ISO 15031 that has been in use for decades will be replaced by SAE J1979-2 for vehicles with combustion engines and by SAE J1979-3 for Zero Emission Vehicle (ZEV) Propulsion systems. Both SAE J1979-2 and -3 are based on ISO 14229-1 UDS. This white paper explains the technology of a cloud-based diagnostic tester for vehicle service and repair shops, and the tools to create and maintain the components. UNLOCKING SERVICE NETWORK POTENTIAL How to Configure and Maintain a Repair Shop Tester with Cloud Access and Seamless IT Backend Integration WHITE PAPER RZ_Softing_Whitepaper_EN.indd 1 29.01.24 17:56 Download White Paper
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